Frequently Asked Questions
Everything you need to know about bringing Fellow into your home.
What is the average shipping time for my order?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer a warranty on your products?
Yes, we offer a 1-year limited warranty on all hardware products. If you register your product on our website, we extend that coverage to 2 years for added peace of mind.
What is your return policy?
We offer a 30-day return window for all items purchased directly from our store. Products must be in their original packaging and in 'like-new' condition to qualify for a full refund.
How do I care for and clean my Fellow products?
Specific care instructions vary by product, but generally, we recommend hand washing with warm, soapy water. Avoid abrasive sponges or harsh chemicals to preserve the finish of your home goods.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and interest-free installment options through Affirm.